FAQS

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we ship within the Continental United States (excludes Hawaii and Alaska). We do not ship to any locations outside of the Continental United States at this time.

DO YOU ACCEPT RETURNS?

Rebellious Hair & Skincare, LLC would like you to be completely satisfied with your purchase. Your satisfaction is our highest priority. Regrettably, because of the nature of our product we are unable to offer refunds, returns, or exchanges. All sales are final.

In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email.

CAN I EXCHANGE MY PRODUCT?

We apologize but we currently do not offer exchanges, all sales are final.

WHAT'S THE SHELF LIFE? 

We recommend using our body butter and body scrubs within 9 months of purchase. Our oils should be used within 12 months after opening. 

After that time, you may notice some changes as natural ingredients ages. Some natural colors may fade over time. The scents from pure natural essential oil scents will fade over time.

HOW LONG BEFORE I RECEIVE MY ORDER?

The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is approximately 4-7 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Rebellious Hair and Skincare, LLC. is not responsible for any shipping deliveries that may be affected by natural occurrences, or air and ground transportation strikes or delays.

WHAT CARRIER DO YOU USE?

Rebellious Hair and Skincare, LLC. ships via USPS, unless otherwise noted/discussed.

CAN I CHANGE MY ORDER?

Please contact support@rebellioushairandskincare.com as soon as possible. We will do our best to accommodate your request, however there is no guarantee that any changes can be made once an order has been placed.

CAN I CANCEL MY ORDER?

Unfortunately we are not able to cancel an order once it has been placed.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at support@rebellioushairandskincare.com with your inquiry.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept online payments through Visa, Mastercard, American Express, and Paypal.

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

Didn't find your question here? Email us at support@rebellioushairandskincare.com